Items can be returned if they are damaged, faulty, if we have made an error with the order, or if they are unwanted. Items need to be unopened (with any seals and shrink wrap intact) and in the original packaging. We can only accept the return of opened items if they are faulty.

If an item is no longer required, then you have 14 days to contact us regarding the return of the item(s) from the date of receiving the order. You then have 14 days to return your item(s). 

If an item is damaged or faulty then you may be eligible for a refund up to 30 days after purchase. Between 30 days and six months, you’re only entitled to a replacement, not a refund. 

Photographic evidence may be requested to support your claim for damaged, faulty or missing items. We will then process refunds accordingly on receipt of the items back to us.

HOW TO RETURN ITEMS

Please follow the steps below to enable us to process your refund efficiently:

1. Wrap the item securely in its original packaging with all accompanying documentation.

2. Contact Customer Services at sales@synedica.comwho will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above. If postage is paid by customers, this cannot be refunded as we have a freepost system where no postage is required
3. .We will notify you via e-mail when we have processed your refund.

Please note that international orders are not free to return.

HOW TO CLAIM FOR MISSING ITEMS

If an item is missing from your order, please contact Customer Services at sales@synedica.com as soon as you receive your order, ideally within five days.

If you are missing more than one item, please remember that heavy orders may be split into two or more parcels.

HOW TO CLAIM FOR MISSING ORDERS

Non delivery of orders must be reported to sales@synedica.com within two weeks of receiving notification of dispatch, this extends to four weeks for deliveries outside of the UK.

Unfortunately we are unable to accept claims which fall outside of this time.

If you have any questions regarding delivery fees, or delays in receiving your order, you can contact us by emailing  sales@synedica.com.

REFUNDS FOR ORDERS USING PROMOTIONS

When an item is sold as part of a promotion or where a discount has been applied (for example with our 3 for 2 offer and / or using Rewards Points), then any refund or partial refund will be calculated and adjusted accordingly to the correct transaction value or discount method applied.